Scene: Mr. Robert (R) comes to front desk for settling his account. He will check out now so he pays his bill. Front desk agent (F) finishes checking out procedure.
Dialogue:
F: Good morning, sir. Can i help you?
R: Yes please. I would like to check out today.
F: Ok sir. hmm..May i ask your name and room number, sir?
R: I am Henry Robert and i am from room no 812.
F: Wait a minute sir. Yes, Mr Robert. You are from room no 812 and you would like to check out today. Right?
R: Yes
F: Sir, have you used any of our service today?
R: No. Not at all.
F: Hmmm..OK sir.Here is your bill now. For 5 nights you have been charged for 500 $ 100 $ for each night and other cost is for laundry and room service you made during this time. In total you bill is 612$.
R:Let me check my bill please.
F: Sure sir. No problem.Take your time.
R:OK. I guess everything is OK. Now, i like to pay by credit card. Any problem?
F: Not at all. May i have your card, please?
R: Here it is.
F: Please sing your name here, sir.
R: OK. One more thing. I will leave the room now but one of my friend will come at 3 pm. Can i wait for him in your lobby?
F: No problem at all sir.
R: Thanks.
F: You are welcome sir. Have a nice day.
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{ 4 comments… read them below or add one }
dialogue : guest check out
I lyk it , i get many tg from the dyalog .
In addition to Reshma’s comment, please correct this sentence – Please sing your name, sir.
A new person into hotel industry might catch it and implement it…
Else it is good for trainers for role plays.
Thnaks,
Anil Dogra
first of all basic hotel rule ; We never say “no problem” to a guest.