This is the detail tutorial for waiter or server on how to serve food or beverage in restaurant. Let’s learn some basic skills.
Prepare Restaurant Area for Service:
- Dining/restaurant area is cleaned and/or checked for cleanliness prior to service in accordance with enterprise procedures.
- Customer facilities are checked and cleaned prior to service.
- Comfort and ambience of the area is prepared in readiness for service including adjustment of lighting and music where appropriate.
- Furniture is set up in accordance with enterprise requirements and/or customer requests.
- Furniture layout ensures staff and customer convenience and safety.
- Equipment is checked and prepared for service.
- Contact is made with kitchen staff and information sought on menu variations.
Prepare and Set Tables:
- Tables are correctly set in accordance with enterprise standards, required timeframes and/or special customer requests.
- Where appropriate, standard industry clothing techniques are correctly used.
- Cleanliness and condition of tables and all table items is checked prior to service.
- Items not meeting enterprise standards are identified and removed from service areas.
- Recurring problems are identified and reported to the appropriate person.
Greet your Guest:
- Guests are welcomed upon arrival in accordance with enterprise customer service standards.
- Courteous introductions are made and reservations are checked where appropriate.
- Guests are promptly seated.
- Menus and drinks are promptly presented to guests in accordance with enterprise standards.
- Where menus and drinks lists are presented verbally, clear and audible explanations are provided.
Order Taking & Processing:
- Orders are taken promptly and accurately with minimal disruption to guests.
- Where necessary, orders are legibly recorded using correct documentation and promptly conveyed to the kitchen and/or bar.
- Recommendations are made to guests to assist them with drink and meal selection.
- Customer questions on menu items are correctly and courteously answered.
- Where answer is unknown, information is sought from the kitchen or appropriate supervisor.
- Ordering systems are correctly operated in accordance with enterprise procedures.
- Glassware and cutlery to accommodate the meal choice are provided and adjusted in accordance with enterprise procedures.
Serve and Clear Food and Drinks:
- Food and beverage is promptly collected from service areas, checked for presentation and carried to guests safely.
- Flow of service and meal delivery is monitored.
- Any delays or deficiencies in service are promptly recognized and followed up with the kitchen.
- Guests are advised and reassured regarding delays.
- Food and beverage is courteously served at the table in accordance with enterprise standards and hygiene requirements.
- Dished are served to the correct person.
- Customer satisfaction is checked at the appropriate time.
- Additional food and beverage is offered at the appropriate times and ordered or served accordingly.
- Tables are cleared of crockery, cutlery and glassware at the appropriate time and with minimal disruption to guests.
- Accounts are organized and presented to guests on request.
- Where appropriate accounts are processed in accordance with enterprise procedures.
- Guests are courteously farewelled from the restaurant / dining area.
Close Down the Restaurant:
- Equipment is stored and/or prepared for the next service in accordance with enterprise procedures.
- Area is cleared, cleaned or dismantled in accordance with enterprise procedures.
- Area is correctly set up for next service in accordance with enterprise procedures.
- Where appropriate, service is reviewed and evaluated with colleagues for possible future improvements.
- Where appropriate, handover is made to incoming restaurant colleagues and relevant information is shared.
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{ 43 comments… read them below or add one }
dear madan i want to about ganral knowlage about restaurant foods, waiter.ect plz provide me
Thank you so much for this so detail information.
This is wonder full sight. I mistakenly clicked on this web and I couldn’t get my eyes off. I have been working for hotels last 18 years and I was surprised to read all about the services and training which is free. Wow you are the best. Now days everything is chargeable and you people are so honest and kind. Just want to wish you’ll whatever the dream of yours will come true.
Thank you so much
One of the best comment ever. Thank you very much..
Can any1 name the classical hors d’ ouvers for me and also tell me that why are they said to be classical? Plz.
Its a good topic and delivered.
I would like to know how to down load the topic
may i have English course for restaurant please?
Next year we will publish English for Hotel & Restaurant Training Manual
I have been working in f&b industry for 5 year in malaysia , i want to work in australia or USA to get experince and knowledge, can you guide me how to get a job in oversea?
Sorry we don’t have such services available
is there any SOP regarding on food and beverages service on how and who’s gonna deliver the food items in the guests room?
This coming thursday I will undergo training on scholarship on FBS to get my certificate. I’m already behind the training but they allow me to be on the second batch to be train. This tutorial will be a big help for me since I don’t have much time to complete the training.
Thank You so much
Dear Tanji,
I don’t have words to describe your wonderful social deed, towards learners.
I have been enjoying my services since 1989, was thinking to do the same, but now you have provided me the platform. I would feel happy to help you for the same.
Best Regards
Your message is not clear. Please email me in detail
I like your blog very much. Its too interesting as well as much helpful. Plz.tell me about Food and Bev. Manager . How to become a good F and B anager all about qualities and responsibilities.
Thanks for your appreciation. There are lots of tutorial you should find similar to your topic
I have learn alot and thank you for making sure that we dont make mistakes.As i join the college,i hope all i have learn from you i will apply in everything that i do.
really i appreciate your site its very helpful for people to success in life.
i am working in hotel pls keep it up
how to become a good waiter.
Good
nice idea to give a knowledge fresher employee .
in fact i am also hotelier ,
i like yr blog specially F&B service
it was verry good
I’m the syudent of BHM So Such an articles Are much Benefitial For US.i
this website very good for student like me….
thanks for all information..
just went to thank you for educative materials that you have displayed.am looking forward to attend your training courses one day.thanks.
TRAINING EXECUTIVE,
I would like you all to have these books sold in the market for people to purchase to have it as a hand book so that they could follow the rules ®ulations what we teach them .
excellent profile given for freshers to learn. thanks
frank hyderabad
You can purchase our tutorials and print those out..
Amazing and perfect website for me!!
i like your blog because u give us all information of hotel management ,specially F/B service. thank u very much
excellent, i am food & beverage director i am really impress with the details. continue your good work.
bravo.
Thank you for all information about hotel industry, i have learned
many good things, i ll be happy to share with my team.
Thanks,
Awishkar Rai
F&B Captain
Holiday Inn, Al-Barsha, Dubai
Here you will find more resources.CLICK HERE:
100 Hotel Management Training Tutorials Package
Hotel Management Resource Download Club
Thank you for information.
and need more study
Thank you for information.
great idea……. i really apriciate your effort to help the people like us.. infact i am also a hotelier.. i normally read your blog… you have nice and very smart aricles which is very easy to understand.. thanks
regards
prasanta
f&b executive
ALILA Banglore
I like this web site very much. Pl send me the answer of my question, how many type of services with name pl.
Thanks Mr. Hafeez,
Please see this tutorial: Different Types of Restaurant Service
Tanji your hospitality management is very good I learn all f and bev service there only sop for waiter only kindly provide some chapter for restaurant manager and f and b manager also.
Thank you
r.k.Chhetri
Soaltee crowne plaza
Kathmandu nepal
i m doing hotel mgmt in f & b trade..i like ur blog..i m learn much more ….i m waiting ur book
Thank You Very Much Mr. Deora for Your Valuable Comment.
I understand the purpose of this article but there is so much more involved in each aspect of your bullet points. But this is still a good summary.
Thanks. You are invited to write here any how to article as Guest Writer. I will be happy enough to publish that with your full detail.
Tanji