After publishing Handling Guest Complaint tutorial here in this blog, some of my visitors email me for more tutorials regarding this issue. Some even propose to write a Training Manual to discuss how to handle guest complaints in hotel or restaurant as there are not good manuals available on this topic. We did not have any plan to publish any ebook or training manual on this topic but due to some public demand we have decided to publish our first training manual on guest handling issue with an automated audio tutorial. I guess this will be a must read for every hotelier.
Features of the Training Manual:
It will be a 30-40 Pages self study training manual with Audio version. We have decided to set the price as 15$. The price will be for the package of an ebook and an audio training MP3. Some features will be as:
- Plenty of examples with practical dialogue
- Tips on how to handle difficult guests
- Discussion on some most common guest complaints in Hotels or Restaurants
- Follow up steps after receiving complaints
- How to calm down an angry guest
- What expressions and words you should use
- How to refer the complaint to your immediate superior
- How to take legal actions if needed, etc.
But?
Yes, as this will be our very first publication, so we want to offer something more. It will take around 1 month to launch the package. So from today, from our visitors who will email us to the following email address, will be given a special discount code by which they can buy the package at only 10$. Also we will send contents of the ebook so that you can understand what information we are offering. This will give you opportunity to take decision to buy.I guess, this will be a must read for all. So, please send us your feedback about the ebook to be listed for special discount. Just write in this way:
Subject: Interested about Guest Complaint Handling Ebook
Body: Anything you wish to write or suggest us.
And then send your email to complainthandlingebook@gmail.com
If you like our Previous Free Hotel Management Training tutorials then you will love to read and have this ebook.
Tanji
Incoming search terms for this article:
- hotel training manual
- hospitality training manual
- hotel management manual
- HOTEL COMPLAINT HANDLING
- hotel management ebook
- hospitality training manuals
- free hotel training manual
- hospitality complaint handling
- Complaint handling in hotels
- hotel training manuals
- common hotel guest complaints
- guest handling restaurant
- Definition of Guest handling
- example guest handling
- front office guest complaints
{ 24 comments… read them below or add one }
am happy with the training, and i know am still going to learn, plz put even cooks training.
Dear Admin,
I am Reallly Feeling happy with this blog. I read it and found N Number of things which is really helpful for ma career. Bcoz i m new In Hotel Industry In IT dept so that is amazing for me……
Thanks And Welldone
Its really nice to found u on the site i need to by the last book please update me admin…
Currently we are not working on this project but hopefully in future you can buy it
we want an example (writing ) or veidio
I would appreciate if you could email me … ecpecially SOP on how a front office supervisor handle guest complaint
Hi,
I am an Associate Professor at one of the leading Hotel Management College in India & have introduced a Subject at our MBA Hospitality Management 2Years & Executive MBA Hospitality Management 1 Year Course & that is LUXURY MANAGEMENT & REAL ESTATE DEVELOPMENT can you provide some inputs through the members of this Blog & we can take it further from there.
I will email you today…
I am so much impressed i found your page and it’s going to be very helpful to me and my colleagues at work. i work in the front office know the challenges relating to guest complaints. i will be grateful to have copy of your ebook. thanks and good luck we really need more from you.
Thanks for your words. Actually i have to stop the project for some time. The reason is that most of my reader need job. But you know searching in internet is not the only task to get a job. To get any job you need to know how to make your resume, how to respond in interviews, how to follow up, how to directly approach to employers for jobs or training etc. So, from my research i found that my readers need a Guideline. It is impossible for anyone to provide jobs but i can really guide them to get jobs more confidently then he or she think before. That is why now i am writing a book on How to get jobs and after finishing writing that i will restart writing on this topic. I am so sorry but i guess you would understand the situation. Keep in touch….
Tanji
hello
Have you finished your ebook? I try to find it, but I couldn’t .
I really want to buy it. I need for my job.
Happy Easter
Very nice! I think this ebook will help me gain more knowledge about Hotel Industry. Well, I’m a student of HOTEL AND RESTAURANT MANAGEMENT. Is the book available here in the Philippines? I hope so…. thank u, wish u all the best and goodluck!
Dear Melody,
Thanks a lot for your inspiring words. Dear, this will not be a printed book but an Ebook. And it will come as package of both color and print friendly black and white version. That means you can buy the ebook online through credit card and then the book will be sent to your email address. Then after downloading you can save the book in your computer and read that and also if you wish, you could print the book.
As most of my visitors are students so i set the price very low. For the first 30 days you can buy the book at 10$. I believe you will promote my book after it is launched. Thanks.Keep commenting please
Tanji
i m working in a hotel( food and bevrage department) i really like this blog .this blog is very helpfull for every persons related to hotel industry .
thank you
Thanks Mr. Javed. I hope you will keep supporting me and informing your friends.Keep in touch.
ok,I’ll buy it.
Hi William, nice to see your 2nd comment. Keep commenting. May i know where do you study or work? If possible inform your friends and colleagues about my First Training Manual . I am really working hard to produce a nice, easy and practical related training manual for all. Keep in touch
Tanji
I like to buy your ebook. When will you finish your writing?
Very very nice! I am impressed. I have been in the field of Hospitality and Tourism Management for almost 22 years (mostly academia), and I really like and appreciate your effort. Best wishes and good luck.
Sincerely,
Seif
Dear Mr. Seif,
I have no words to thank you. This is the best complement i have ever got from my visitors. Thank you very much for your sweet words.
As you may see, this is the only blog where you will get all FREE Hotel Management Training Tutorials. I really love to help young hoteliers and students and for that reason i make this blog, not for doing business but to help. In reply to my Free service, i feel my regular visitors will love to buy my ebooks and for that reason i have planned to make them short but practical oriented and offer very cheap price.
Mr. Seif, I fervently request you to recommend your students and friends to subscribe here and visit my blog daily and please buy my ebooks to support me.
All the very best
Tanji
owao i am happy that i find this great blog. I am working in a hotel as front desk manager and your tutorials are really superb. I sent you email. I hope i can use your ebook for my training purpose. Everyday i have to handle lots of complaints and sometime i cannot keep my temper….Anyway, thanks for your great service
Thanks. In fact we encourage hoteliers to use our tutorials and training manuals to train their staffs. I hope you will love to have the book after it is launched
.-= Admin´s last blog ..Major Guests Complaints =-.
Thanks Mr. Sam. I got your email. I hope you will be happy to read my first ebook. Thanks for your recommendations.
I am a teacher of a hospitality college and i recommend my students to buy your first book. I wish it will be a very helpful course material since handling guest complaint is a complicated issues in hotel industry. All the very best