As you know hospitality sector, a walk-in guest refers to that person who has come to hotel without any prior reservation. Hotels do not have any sorts of obligation to provide proper accommodation to walk-in guests if there is no available room. On the other hand, accommodating walk-in guest can enhance sales and daily occupancy if it is managed properly. If the agent cannot accommodate a guest then he should refer him to the other hotel of that hotel group or any nearby hotel. By this way, if hotels of a locality maintain good relationship with each other then high percentage of such guests can be accommodated.
If you are a front desk agent then follow this guideline to deal with walk-in guests:
- Treat the guest warmly with ready smile as like as registered guest.
- Create such situation so that the guest does not feel hesitated.
- Ask his desire length of stay and room preference.
- Check whether such room is available or not in those days.
- If not then offer other room.
- Quote the room rate and room facilities.
- If guest agrees then proceed for reservation otherwise if guest want then send him to another hotel.
Training Video
Click Here to Watch Our Free Tutorial on How to Handle Walk in Guest in Hotel and What is Walk in Guest
hiii
this information is really useful it would be really great if you could send me a book in my EMAIL thank you
Our articles are FREE to READ and our ebooks are for those who can afford to buy. Hope you understand.
sir i am pursuing bhm and want to join front office staff
can i have any book for hotel mangment
yes why not?
thanks to you all for this information,am very please to learn more about hospitality as a whole, please keep send me ,am very thankful to you all.
really!!! great learning Experience…………………
thank you so much for the info about walk in guest . and i need all sop
thank & regards
morgan
Thanks a lot for this wounderfull sop
thanks alot….
how to deal with room change request????
If available you can provide and must take charge according to your system.
In this you can change the room of the guest
1) Firstly you ask him/her why you what to change the room.
2) If the guest reason is best so you can change his/her room and
3) If that categorie of rooms avalaible u can change or if you not have that categorie u can charged extra money.
Thanks for your feedback
Thanks for your lesson it make me more progress about my hotel skil.
thank you so much for the information about walk in guest….i want to know more about this topic …..just send it to my email address …thank you so much.