If you are new in hospitality industry or studying in hotel or restaurant management and want to have a career as waiter or server then you must want to know how to be a better or great waiter, right? From today, we are going to start a new series of tutorials where we will share all tips and suggestions that you should follow in order to be a better waiter or waitress.
Topics Covered in this Guide
- 1 How to be Better Waiter – Know your Menu A to Z
- 1.1 How a Waiter should Memorize Menu
- 1.2 Importance of Knowing Menu
- 1.3 What to Know about Menu Items
- 1.4 Preparation Times
- 1.5 Why is Preparation Time important
- 1.6 The term 86
- 1.7 How to Deal with Term 86: Tips for Waiters
- 1.8 Ask the “Right” Questions When Taking the Order
Providing high standard service greatly depends on your knowledge on the menu. In fact menu knowledge is one of the most important factors that you will not see in job description of a waiter or waitress but it decides how good you are as a waiter or server. As we told earlier, there are different classifications of menu. Some are very short some are long and complex. Here, menu knowledge doesn’t mean that you need to memorize everything. What it means that you should be familiar with what is on your menu so that you can answer each and every guest regardless of their tastes and personality. There will be so many items in your menu that you really don’t like. But your preference will not be excepted here. What you really hate to have maybe someone’s most favorite dish. Since it is the guests who come to your hotel or restaurant or resort with their different choice of food are willing to pay for food, you should always be right after their as a guide to provide best possible direction and suggestion.
You should work on knowing your menu until you are very comfortable with it. Knowing your menu will give you some amazing advantages so you better try to memorize and understand menu very well. Here we are going to share some helpful tips that really work:
- Write down everything that you want to memorize is a good idea for many. You may write down items according to guest’s question. After getting good command over menu you may take a pen and paper and ask yourself question that your guest may have. Say write down all the names of seafood that your restaurant offers. Again you may write down description of a food in detail like how does chef cook it, proper portion sizes, how much time is needed to cook, how does it serve etc. Typing on your computer or writing down in a paper may be a great idea to memorize tricky items of your menu.
- Your colleague may be your best support for learning menu. If you find someone who is willing to help you or have interest like you to memorize menu then you may play games like ask each other random questions. In this way your learning will be entertaining. You can play role like guest and ask different question about different items. In that way many new questions may come in your mind that you don’t know. You will always have chance to know answers of those questions from your seniors later.
- Read the whole menu regularly, make it your habit. Don’t let your guest know your menu better than you. Try to make a habit of looking and reading the menu regularly so that you would not forget anything and become updated with new revisions and changes of the menu.
- You can answer guest’s question very easily.
- While doing suggestive selling, you can comfortably recommend different choices.
- You can easily estimate food preparation time.
- You can discuss about various cooking methods, accompaniments, condiments and decoration styles.
- All in all, it just makes your job easier.
- Accompaniments of food.
- Portion sizes. Unless you have the clear idea, you can’t deliver proper size to your guest. Even some guest ask the question about portion while placing or delivering the order.
- Preparation times.
- Brand name of different beverage items.
Accompaniments are complementary additions to the main ingredient of a meal. Accompaniments are typically things like vegetables and side salads but they also include sauces and relishes. Sometimes the accompaniment also comes with a garnish of its own. Example:
- French Fries with the “Fish and Chips”
- Broccoli and wild rice with the “Crabcakes”
- Cup of soup with the “Grill cheese Sandwich”
- Brioche Roll with the “Chicken Parm”, “Burger” and “crabcake Sandwich
The easiest way to learn about accompaniments is to read the menu!
According to Wikipedia, a condiment is an edible food, such as a sauce, that is added to some foods to impart a particular flavor, enhance its flavor, or in some cultures, to complement the dish. The term originally described pickled or preserved foods, but has shifted meaning over time. Certain foods are traditionally accompanied by certain items. For instance, fried foods and ketchup. It’s your job to learn the right condiments for the items on the menu.
Why do you need to know this?
- If you are a room service waiter and forget the condiment, you’ll need to go back to the kitchen to get it. This will not only kill your valuable time but also guest’s food may turn cold.
- If you put the wrong condiment on a tray, then it will have no use. And even in some cases, there are few condiments may cost as much as the ordered food.
Note: Generally room service waiters have pockets in their aprons. So putting a couple of small single services jars of condiments in the front pocket could be a great idea since it will save time.
Do you really know how long does it take to prepare a steak? A grilled salmon? An omelet? A piece of prime rib? A martini? Knowing food preparation times makes your job easier whether estimating room delivery time or taking and delivering the order.
Why is Preparation Time important
- It helps you to provide a quite accurate delivery time quote to the Guest when they order room service.
- It enables you to get your items ready at the right time. For example, say you get an order of a steak well done and a cocktail or and soda. So if you don’t know how much time needed to prepare a well done steak, the ice in your cocktail or soda could be melted, and the soda will be flat.
The term 86
It is very common restaurant term. ‘Eighty-six’ something in a restaurant is to indicate you are out of that item. To 86 a menu item generally mean that it is temporarily unavailable, mostly because a primary ingredient has run out. For example, if the special of the night is sea bass and the kitchen is out of sea bass, the order taker might be told to “86 the sea bass.” This instructs them to let the customers know that the sea bass is no longer available. The term 86 is use as a verb, so the past tense is 86’d. For instance, you may ask “What happened to the sea bass?” And you get this reply: “The sea bass was 86’d.”
86 doesn’t only mean that the kitchen is out of an ingredient, that why the item is not available. The term also means to “get rid of something.” So, if something has gone bad so that you can’t sell anymore and a kitchen staff is told to “86 it,” this would mean that to throw the food out.
How to Deal with Term 86: Tips for Waiters
Here’s a tip to order takers or servers. Never tell your customers that you have “run out of something”. Let’s say that the kitchen is out of Smoked Brisket. Say, “the Smoked Brisket have “sold out.” If you say “ran out” then it gives negative impression, not necessarily everyone but few guest may assume that the restaurant is mismanaged. On the other hand, when you would say “sold out” then it will give positive impression among guest. They may assume that your business is really booming, and that particular item which has been sold out must be very popular and tasty.
Ask the “Right” Questions When Taking the Order
No order taker should call the Guest back and ask “Sir, how did you want that steak prepared?” Instead, while taking the order he should ask all relevant questions:
|Guest Order||Information Needed|
|Steak||How do you like the steak to be cooked – Rare, medium or well done?|
|Breakfast Meat||Bacon or sausage?|
|Egg Order||How would you like them cooked? Over-easy, medium, hard. Scrambled|
|Fried||Up or over easy, medium or hard|
|Scramble||Soft or hard|
|Boiled||How long do you want?|
|Poached||How do you want to be served – in a cup or on toast?|
|Bread type ( if not biscuit)||What type of toast? White? Wheat?|
|Salads||Type of salad? Choice of dressing|
|Hamburger & Steaks||Degree of doneness? R, MR, M, MW, W and sides?|
|Sandwiches||Choice of bread and Sides?|
|Martini||Olives or twist? Gin or Vodka?|
|Scotch||“Rocks or straight up?”|
That’s all for today, we really hope you have liked our today’s article. In our upcoming tutorials, we will cover more tips that will DEFINITELY help you to be a great waiter. In the mean time, we are requesting you to subscribe to our YouTube channel where we are developing new tutorials in video format that you should watch for the betterment of your career. Just click HERE and get our training videos in your inbox.