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How to Introduce a Room to Your Guest (SOP)

May 14, 2010

In one of my earlier writing I discussed on how to rooming a guest properly. Today, we will try to learn how to introduce a room or show room facilities and room amenities to your guest.




Generally it is the duty of a bell person or bellaman or bellhop or hotel porter to carry luggage, escort guest to the room and then introduce the guest with the amenities and services of the hotel and the room. Being a hotelier it is his duty to provide all necessary information to the guest to make him feel comfortable and relaxed. Here are some step by step procedures you should follow.

How to Introduce a Room  or Show room Facilities to Guest

Training Video:

Click her to watch our Training Video on this topic from YouTube: How to Introduce a Guest Room and Show Room Facilities to a Guest in a Hotel

1. Always be careful about the safety and security. So, while escorting point out on fire emergency exit and fire extinguisher on the floor.

2. Before entering room you should let your guest know how to use room key card to open the door. From your guest part, this may be his very first arrival in any hotel, so he or she may not know how to use room key card. So better ask him or her first and if he agrees then show the way by this way:

“So, Mr. Robin, Should I show you how to use your room key card”

If he says yes then guide him this way:

“First please insert your key card from the bottom to upwards and continue until you see the green light on. Green light means it is ok. So, now proceed to the room as the door is open now”

3. After his entrance to the room open the window and switch on the lights and give him or her some time to settle down little bit.

4. Then politely seek his permission to make him familiarize with the facilities of the room. You can say “Sir/Madam can I take some time to introduce features of this room”.

5. If your guest agrees then give him information on following facilities:

  • Air Condition/Heater Controls
  • Bathroom with feature of rainforest shower head
  • BOSE radio wave CD player
  • Broadband Data Port for high speed Internet access
  • Butler Service Brochure with Guest Preference Slip
  • Coffee/tea making facility
  • DND/Makeup room light switch
  • Personal Bar
  • Safe Deposit & Lobby Safe location
  • Telephone and Butler Service Button
  • Television and Remote Control Location

6. You can instruct your guest in this way:

  • Your in room safety box is located here. It functions with 4-digit password, self-programmed, very convenient to use. May I show you how to use it?
  • This is a Make-up Room & Do Not Disturb lights switch. Please do not switch on both lights at the same time because it will only show Do Not Disturb light from outside.
  • This is Air-con Control Panel. You may adjust your room temperature with the switch here. Is your room temperature comfortable to you now?
  • Your TV Remote Control is located here. We have 25 channels for your selection.
  • This is your Personal Bar and Butlers will replenish drinks here every day.
  • Here are coffee and tea making facilities.
  • One of the most useful features is our broadband data port, which provides you with complimentary high-speed Internet access.
  • Here is your BOSE radio wave CD player. You may enjoy CD & radio music any time.
  • Here is your Bathroom, which has both bathtub and shower stall, which features with rainforest showerhead.

7.You should give your business card or tell him the way to contact you if needed.

8. Wish your guest to have a pleasant stay upon leaving the room.

9. If guest wish not to have room introduction at the moment, only point out In Room Safe’s location & Butler Service Button before executing himself.

10. For return or regular guest, just highlight any new services and facilities if any.

{ 17 comments… read them below or add one }

1 angela quintinio August 20, 2016 at 1:40 pm

Thanks for this. Its very wonderful tips for me as a student who studied in hospitality school

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2 JHONA July 15, 2016 at 1:48 pm

nice one

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3 Minnu November 6, 2015 at 4:12 pm

Well done.. its really helpful for me as i am working as a Guest Relation Executive in a 5 star property at Alleppey, Kerala Which is a famous tourist destination in Kerala.. its very helpful for all the hotelier’s especially for front office staffs.

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4 Hotelier Tanji November 6, 2015 at 8:31 pm

Thanks for your words

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5 sony January 14, 2013 at 5:01 pm

very helpful, thank you very much,

Sony

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6 Nikhil Suryawanshi March 16, 2012 at 8:25 am

Very well explained in simple language.. Best blog to follow for the hoteliers..

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7 annu November 30, 2011 at 10:33 pm

good efforts simple language

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8 MELANIE BALANA October 18, 2011 at 9:03 am

grab this copy

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9 edward sun October 16, 2010 at 8:36 am

hello Tanji,I have transferred to HSKP dept, so I will care more about products of HSKP dept

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10 edward sun June 2, 2010 at 8:23 am

it is very prefect for me,

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11 aloysius May 29, 2010 at 6:01 pm

since my first job experience as a butler, i need more information about the standart operating procedure for the profesional butler. I was looking for an updated news and information belongs to profesional butler. Thank You.

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12 Admin May 30, 2010 at 10:03 pm

keep In Touch and Invite your friends to join my network.

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13 adjartey May 23, 2010 at 12:42 am

I am so impressed with the tutorials, its very handy and helpful for hoteliers. Where has this site been all these months when i have looking for it. It’s just the hotelliers’ site.
Thanks

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14 Admin May 23, 2010 at 9:17 am

Thanks for your wonderful complement. I just hope you will Request all your friends to visit this blog and become member my fan page and group in Facebook and suggest my fan page to their friends as well…

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15 anteneh May 16, 2010 at 11:46 pm

very intersting

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16 nicola bafurno May 14, 2010 at 3:21 am

Just one word: Perfect!

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17 Admin May 14, 2010 at 8:47 am

Thanks Mr. bafurno

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