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How to Take Food Order in Restaurant (SOP)

March 10, 2010

Many of my readers requested to write a tutorial on how to take order in hotel or restaurant. I hope this tutorial will help them all and let them know what are the basic procedure to take food order successfully in restaurant.




As you know Order taking is a skillful art for any waiter. After proper greeting and seating a waiter needs to wait for the guest to take order. Today, we will learn how to take food order in restaurant through step by step instruction.

Step-1: Observe your guest:

  • Be observant and use proper timing.
  • Smile, make eye contact and try to anticipate when the guest is ready to order e.g. when a guest closed the menu or look around, that is an indication that he/she is ready to order.

Step-2: Approach to the table:

  • Approach the guest table with a smile and maintain eye contact by saying: Excuse me Mr./Mrs./Ms… or Sir/Madam, may I take your order please.

Step-3: Suggestive selling:

  • Recommend your buffet to the guest by saying: May I suggest our (according to the meal period): breakfast buffet which consist of …. luncheon buffet which consist of ….. dinner buffet which consist of….
  • If the guest prefers to order from the a la carte menu, advise the guest of our daily specials or other promotion.
  • Offer further suggestions accordingly by saying: Excuse me Mr./Mrs./Ms…. or Sir/Madam, would you like to have an appetizer to start with, may I suggest our ….

or

May I suggest our …. soup, it is one of our most popular soup and it is ……

Step-4: Take the Order:

  • During the ordering process, note down the number of guests and items ordered in a sequential order corresponding to the seats on your order pad.
  • Take order from the lady first follow by an older gentleman or a guest and the host last.

Step-5: Repeat the Order:

  • After all the guests has ordered, repeat the order back (from the order pad) to the guests by saying ( in a clear, confident and polite manner): Excuse me Mr./Mrs./Ms…. or Sir/Madam, may I repeat your order please, they are…

Step-6: Before leaving the table:

  • When guest has acknowledged the order, thank guest politely and collect all menu.

Tips:

  • Confirm with the guests if they would prefer to be served course by course or all the dishes at the same time (For guests who has ordered more than one dish or have different numbers of dishes).
  • Refer to the menu to identify the items that can be prepared with different methods or served with different sauces, etc. Ask the guest what they would prefer.
  • Always approach guest in a friendly and courteous manner.
  • Speak with a clear and confident tone.
  • Always approach and serve from the right hand side of the guest unless it is more practical and efficient to do it from the left.
  • Address guest by their name where possible. Name can be obtained from, reservation book/table plan or by asking host person or team leader or by introducing yourself and asking the guest directly.

Note: Previously we discuss on this issue in more theoretical way. Must Read this tutorial also: How to take guest orders in restaurants.

{ 20 comments… read them below or add one }

1 Ramkrishna Chhetri April 8, 2017 at 8:42 am

All the chapters are very useful for hotelier and hospitality management student also, i want to buy everything from your blog. kindly advise hoe to buy easily.

Reply

2 Hotelier Tanji April 10, 2017 at 9:49 pm

You have been asking same question in last few years. Please arrange someone’s paypal and buy through paypal and pay him.

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3 kimori james December 17, 2012 at 7:25 pm

am impressed by your work.Have a happy new year and prosperous new year. Thanks a lot.

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4 m.s.bhatnagar August 25, 2012 at 12:53 pm

this is what exactly i want to develop my staff and sub staff of guest houses .
tku very much

early awaiting for other subject also .

personal regards have a safe and happy orking day

regards

m.s.bhatnagar khor, neemuch m.p. india 458470 .

over

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5 Abhijit August 16, 2012 at 4:52 pm

nice.. all tips r very valuable for the hotelier..

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6 mArky July 23, 2012 at 6:13 pm

If ever a customer wants to order the most recent with special request food ordered and she never want to repeat it again on the staff, is there a solution existing for that?

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7 Hotelier Tanji July 24, 2012 at 12:14 pm

Sorry your question is not so clear. Please repeat

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8 Patricia Kortmann March 27, 2012 at 2:48 am

I’m a teacher of English at a university in Chile and your articles are very useful for me a my students of Gastronomy and International Hotel Managements. Congratulations for the work you present here.

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9 malikia Nangula October 18, 2011 at 2:50 pm

hi .can you please post defferent terminologeis in food and beverage
taking orders?; thank you
by malikia nambuli.

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10 Hotelier Tanji October 18, 2011 at 9:58 pm

We have shared lots of F & B Service terminologies here and also in our ebook you will find many

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11 michael oyunge October 11, 2011 at 10:15 pm

I thank you for your web site. I was used to mobile to get through your teachings but all in vain, could not retrieve or get through any of your teachings that you sent me. I’ve now acquired a desk top computer and would like to study hotel management fully. I cant afford to go to college but i know if you send me a tutorial manual i will make it from A to z everything about hotel management. My address michael oyunge p.o box 15671-00503 nairobi KENYA.

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12 Ahmed July 7, 2011 at 11:00 pm

appreciate this is a excellent way to learn .

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13 karthi October 12, 2010 at 12:59 pm

we started new hotel .so can u send me a new sop format pls . and how to copy the your files or download

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14 Hotelier Tanji October 12, 2010 at 3:28 pm
15 Jai Ganesh August 31, 2010 at 3:56 pm

Goodday, Im a hotelier in Food and Beverage department. Im starting for a newly opened hotel. Can you send me a view of the SOP (Standard Operating Procedures). Would appreciate that. Thank you.

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16 maricel metran July 7, 2010 at 9:27 am

can you please post the Different terminologies in Food and Beverage taking orders?thank you so much…..(*-*)

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17 B.RATHINAVELU June 30, 2010 at 2:00 pm

when will be your publication of ebooks will happen.
i have been showing these articles to my team members they were extremely happy in learning .
thank you
RATHINAVELU

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18 Niaz Maharoof March 16, 2010 at 4:07 pm

I am an experienced hotelier, I now teach young student learning food and beverage service and Front office work. I would very much appreciate if you will send me some training materials for WAITERS AND FRONT OFFICE STAFF.

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19 Admin March 17, 2010 at 9:34 am

Please email me. You will find my email address here in my contact page

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20 Srinath Achar March 11, 2010 at 1:38 pm

I like the minute details you have gone into.
Eg: collect all the menu cards before leaving….
preference to be served course wise or all together…

Here are a few additional tips on order taking:
The guest value your suggestions, use phrases like ” this is my personal favourite”
For suggestive selling i have found the phrase ” can i tempt you with….( another glass of wine)/(dish of the day) “, to be very effective.

Thank you for the wonderful article.
.-= Srinath Achar´s last blog ..Jogging Vs Walking =-.

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