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Must Follow Food & Beverage Service Rules

March 1, 2010

There are millions of Food & Beverage Service workers working in the industry. Many of them don’t have any sort of idea about basic f & b service rules or guidelines. So today, I will discuss some basic food and beverage service rules. Waiter or waitress working in hotel and restaurant should try to follow this basic rules to provide an wonderful service to their guests.




Food & Beverage Service Rules you Must Follow

Training Video: Watch this amazing training video from YouTube Basic Food and Beverage Service Rules and Guidelines

General Service Rules

  • Handle silver flatware by the handle.
  • Handle clean chinaware by the edge.
  • Handle glassware at the stem or base.
  • Never place your thumb on the plates.
  • Always carry silverware, chinaware, linen, glassware on a clean tray when approaching guest table.
  • Never walk back to the kitchen empty-handed, take along dirty dishes.
  • Dishes should not be stacked too high on the trays.

Meal Service Rules

  • Always serve the ladies first.
  • Always serve guests from the right and clear tables from the right.
  • Before each course is served, removed soiled chinaware and replace with clean chinaware.
  • Complimentary starter (if available) is to be served to all guests after the food order is taken.
  • Chinaware and towels are to be changed throughout the meal.
  • Always change ashtrays when one cigarette stub is in it.

Beverage Service Rules

  • Always open wine bottles in front of the guest.
  • Leave the bottle (if white wine or champagne) in the ice bucket when opening.
  • Always display the label and repeat the name of the wine when presenting to guest.
  • All alcoholic drinks must be served with mixers and ice on the side.
  • When serving alcoholic drinks, request the guest to advise how much ice and mixer they would like.

Rules after Having Main Course

  • Crumbs are to be swept away using a folded napkin on to a clean B&B plate before dessert is offered.
  • Coffee and varieties of tea are to be offered when taking the dessert order.
  • Cream and sugar are to be served on silver tray and placed on the table before coffee or tea is served.
  • Coffee or tea must only be served in silver pots.
  • Tray with dirty dishes to be removed immediately from the public area to the kitchen.
  • Dirty dishes are to be cleared only after everyone at the table has finished that course.
  • Checks are always to be presented in the check folder.
  • Checks are to be presented to guests on demand only.
  • Tables are to be reset as per table top specifications as soon as the guest departs.
  • Complimentary meal-end items (if available) are to be offered when presenting the guest check.

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{ 42 comments… read them below or add one }

1 Nelly October 9, 2016 at 9:43 pm

Kindly Send me a menu course through my id

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2 Ronald August 23, 2015 at 2:35 am

I just want to ask if I am wrong, as I know serving the food for the customer is always on the left side and not in the right. Thanks!

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3 Hotelier Tanji August 23, 2015 at 11:44 am

Thanks for raising the issue. I better advise you to read this article in detail: http://iamwaitress.com/the-serve-from-the-left-myth/

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4 Manish May 12, 2017 at 12:04 pm

If we are serving the dishes from platter to plate then its from left side. If its preplated or any beverage then it is to be served from right hand side of the guest

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5 Santosh July 22, 2015 at 7:34 am

This is very basic as a starting level in hotel industry same as learning A B C D in primary school

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6 Hotelier Tanji July 25, 2015 at 9:43 am

What’s wrong with that?

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7 Narayan September 8, 2013 at 8:57 am

PL Z SEND SOME BAR BOOK

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8 yogender singh bist May 28, 2012 at 10:16 am

dear sir
please send me menu course in my mail id

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9 sapan December 20, 2011 at 4:37 pm

really i like your wabe site very much ,same thing i m teaching to my student
plz sir if u sent me about bar management in my id

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10 Ivan Serrano December 15, 2011 at 8:05 am

Hi! This is same lesson in the workshop I attended at Asian School of Hospitality Arts. Fantastic!

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11 Diana December 5, 2011 at 9:53 pm

i am waiting for your reply the website is really very useful

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12 Diana November 29, 2011 at 9:26 pm

Hi
My name is Prof.Diana and very recently i have accepted to do training program for Hospitality Service and my first training program would be for Food and Beverages staff and they are chinese . I would be doing program in English and would have chinese teacher to assit me and i have done Hotel Mgt but i have not done training program before,so could you advice and help me with your expertise knowledge. My Training program will start from December 10th 2011. I have limited tome

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13 suren mohanty September 4, 2011 at 1:34 pm

Hi This is suren mohanty working as a Food & Beverage Service Department. i would like to Improve my service as well as bar about the good service and new style of taking order from the guest, dialogue with guest who becomes angry due to high charge and quality of food. knowledge about the standards of Service And Bar. please kindly mail to me on my mail id please.

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14 Patrick Muswere March 29, 2011 at 4:52 pm

Please may you sent me how I can contact you and also some free and some payable manuals or books that can be useful to me I do have passion in F&B SERVICE that is my area of interest. Please I am in Zimbabwe how can i do payments if i have to pay for something books I want from you. We USD as our payment money.

Your quick reply will help me.

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15 Hotelier Tanji March 29, 2011 at 5:22 pm

From Contact us section you can send me email. You can pay through paypal or western union or moneygram service to purchase our materials.

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16 yvonne February 13, 2011 at 8:55 pm

good day! I am a student and would like to ask what are the training module needed for f and b service staff .
thank you in advance

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17 Hotelier Tanji February 13, 2011 at 11:29 pm

I don’t understand your question. Please download our prospectus for any queries about our F & B Service course..

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18 Kim McNamara January 26, 2011 at 8:19 am

Can you please tell me if it is legal to have employees who clean guest rooms in a hotel alternate between cleaning rooms and then serving breakfast in the restaurant? Our housekeepers were recently told they now have to clean sleeping rooms and after each room they clean, they must go down to the restaurant and replenish food items, take out garbage, do dishes and cook any food items or prepare any items and then go right back to cleaning guest rooms as they have let the restaurant staff go to cut back.

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19 Hotelier Tanji January 26, 2011 at 8:58 am

I should not comment on any side because it is totally up to the management. I believe there is no set rule.

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20 Samora August 30, 2013 at 8:22 pm

Practically that is not allowed in the industry because of the likely impacts to this.

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21 alok bhatnagar January 23, 2011 at 7:15 pm

dear sir,
sir if you can send me the basic rules of food & beverage, also telephone ettiquites.

yours

alok bhatnagar
F & B Manager

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22 Rika Kirsten January 22, 2011 at 6:45 pm

In which direction must a waiter walk around the table, clockwise or anti-clockwise? The textbooks differ on that point.

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23 Hotelier Tanji January 22, 2011 at 10:28 pm

It should be clockwise.Ladies and children should get first priority. Move clockwise to the first female guest.Then move clockwise to the first male guest.

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24 chenzkie September 20, 2010 at 4:02 pm

please send me a sample of standard operation on the f&b department, administrative department,and housekeeping department

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25 Hotelier Tanji September 21, 2010 at 12:36 am

Why? There are lots of free sop here in this blog. You should find these as sample.

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26 Hiyasin B. Nollido August 10, 2010 at 9:54 am

hi ,
my name id hiyasin from philippines.
I am a student,can u send me the 7 rules of service i would appreciate if u send me that in my email.
Thank you very much.

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27 Admin August 10, 2010 at 3:39 pm

Plz join my Membership Club to get all my tutorials and sop. Very soon I will start taking payments for that. You are welcome…

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28 rhode August 4, 2010 at 10:06 pm

I’m a new instructor in Food and Beverage Services. As of now I’m looking for a good references and I think your website can provide me this. I would appreciate If you sent me the following by email:
1. How to serve tea or coffee in restaurant
2. How to serve different Beverage items
3. Detail food and beverage service training for Waiters(SOP)
4. Dialogue in serving the wine in table service
Thank you and more power!

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29 Admin August 5, 2010 at 7:22 pm

CLICK HERE to know how to get all my tutorials..

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30 Narendra kumar September 12, 2010 at 12:37 pm

hi i’m Narendra kumar
i want know about services of alcoholic beverage.
thank u

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31 Hotelier Tanji September 12, 2010 at 1:07 pm

Thanks for your interest. In future I will publish some F & B Service Training Manual where you would finds lots of information. Please wait for that.

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32 stanley June 14, 2010 at 10:05 am

Hello Could you send me the topic about BAR SOP and BAR Preparation please…. Thanks

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33 anidh June 7, 2010 at 8:03 pm

please send me the sop for fnb service and the training for the staff in fnb

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34 ume May 25, 2010 at 1:18 pm

hi tanji,
i am ume..sh i am a pantry boy in IT company.. so please send me a tutorials about Board Room SET-UP, pantry service and etiquietes.. please help me for my career

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35 nguyen huong May 5, 2010 at 2:17 pm

I’m a hospitality faccilitator, I Would appreciate if you sent me the following by email:
+ Hygiene & Sanitation
+ F & B Service
+ Handling guest Complaints
+ Hotel Video training
Thank for your concern.

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36 girma June 23, 2011 at 3:31 pm

it is really intersting if it is possbil to get some cop

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37 Mohit April 4, 2010 at 4:29 pm

i m looking for a training plan,for f and b service staff in a restaurant bar . i shall b thankful to u for this assistance.

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38 Admin April 6, 2010 at 2:22 pm

Dear Mohit, Keep visiting the blog. I hope you will get some resources

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39 Levi March 25, 2010 at 6:02 pm

Hi,

I would like to put together a training plan for food and beverage dept for restaurant waiters and bar staff. It would be great if you could help me. Motivation and upsell tehniques are interesting me as well.
Thank You!

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40 marius March 22, 2010 at 1:18 pm

im in operations handling food and beverage department i am in charge of training the staff on all aspect of the operations. may ask for assistance in building up a training module so i can use this forthe betterment of our service?

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41 Admin March 22, 2010 at 1:49 am

Email me…
.-= Admin´s last blog ..How to Serve Tea or Coffee in Restaurant (SOP) =-.

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42 Niaz Maharoof March 20, 2010 at 2:09 pm

I am a student, I like to make a contribution, but can’t afford much. I would appreciate if you send me the following by email.
GOOD SERVICE RULES.
ENGLISH FOR HOTELS
DETAIL FOOD AND BEVERAGE SERVICE FOR WAITERS.
HOW TO TAKE FOOD ORDER IN RESTAURANT
DIALOGUE WITH GUEST WHO BECOMES ANGRY DUE TO HIGH CHARGE.
BASIC FOOD AND BEVERAGE TOUTORIALS.

Reply

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