In hotel industry it has been told that “Guest is always the king”. It does not make any sense that in which department you work or what position you hold, if you are an hotelier you have to be very much formal and friendly. People from any department who talk to guest need to know some basic polite expressions techniques while they are talking. This politeness should be come from his behavior, gesture, posture and most importantly from his language he uses. Here we have quoted some basic polite expressions that every hotelier needs to know and use.
| If you want to Thank | |
Polite Phrases
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Polite Replies
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These are some polite phrases and responses you may use to give thank expression. On the other hand, if you do any mistake or guest come to you with any complain then here are some phrases you should consider to use:
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If you want to Apology or Have Complaint |
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Polite Phrases
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Polite Replies
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If you want to ask questions politely then use some words like May, should, would, could etc.
Example:
- Would you like to have a cup of tea, sir?
- Could you possibly spell your last name?
- May I have your passport please?
- Could you possible talk to our sales manager?
- Should I call for a taxi for you?
Hopefully this lesson will help you to deal with guest more politely. Remember “Guest is Always Right”.
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{ 6 comments… read them below or add one }
for now, i am a trainee here in our school,and it’s really great.
Dear sir,madam,
Pls tell some tips and how to handle for a post of Sous chef.
I am very happy for you,you give us the right lessons for hoteliers
I will always visit you .Appreciate………
Hello Tanji,
I am very happy to find your web-site. It seems educative and helpfuI for new comers in this industry. I am a Hotel Manager student (freshman) at NMSU searching for “understand the meaning of kindness”. I am sure you have more clue about the subject, please send me some feedback to my email.
I appreciate it, have a great day!
Thank you!
Isabel
I am a hospitality management Student.
I have visited your site for first time. And I found it is very useful for hoteliers.
Thank you very much for posting such things.
I hope you will post regarding sales and marketing also.
I will recomend this site to my friends also.
You are most welcome