Today in this Free Hotel Management Training SOP we will learn the skills and knowledge required to provide Room Service in commercial accommodation establishment like hotel or resorts.
As you know when food and beverage items are served to guests in his or her room is Called Room Service. For my members in Membership Club I will provide 5 to 10 Posts on Room Service so that my members can learn everything. But for my regular readers here I would like to share some basic procedure for Hotel Room Service.
1. Take and Process Room Service Orders:
- The telephone is answered promptly and courteously accordance with enterprise procedures and customer service standards.
- The customer’s name is checked and used in the interaction.
- Details of orders are clarified, repeated and checked with the guest.
- Suggestive selling techniques are used.
- Approximate time for delivery is advised to the customer.
- Orders are accurately recorded and the information is checked.
- Door knob dockets are correctly interpreted.
- Where necessary, orders are promptly transferred to the appropriate location for preparation.
2. Set Up Trays and Trolleys:
- Food and beverage items are correctly prepared for service periods.
- General room service equipment is prepared for use.
- Trays and trolleys are set up in accordance with enterprise standards for a range of meals including:
- Breakfast
- Lunch
- Dinner
- Complementaries
- Special requests
- Correct and sufficient service equipment is selected and checked for cleanliness, and damage.
- Trays and trolleys are set up so that they are balanced, safe and attractively presented.
- All food items and beverages are collected promptly and in the right order.
- Orders and trays are checked before leaving the kitchen and before entering the room.
3. Present Room Service Meals and Beverages:
- Rooms are approached and guests greeted in accordance with enterprise service standards.
- Customers are consulted about where trays or trolleys should be placed in the room and advised of potential hazards.
- Trays and trolleys are placed safely and conveniently.
- Furniture is correctly positioned where required.
- Meals and beverages are correctly served and placed if required by the customer and in accordance with enterprise procedures.
4. Present Room Service Accounts:
- The customers account is checked for accuracy and presented in accordance with enterprise procedures.
- Cash payments received are presented to the cashier.
- Charge accounts are presented to the guests for signing and charged to the account.
5. Clean Room Service Area:
- Floors are checked and promptly cleared of used room service trolleys and trays.
- trays and trolleys are returned to the room service area and dismantled / cleaned in accordance with enterprise procedures.
- Equipment and food and beverage items are re-stocked in accordance with enterprise procedures.
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{ 30 comments… read them below or add one }
thanks we are get lots of things to this site
This is kinda interesting. I am currently studying HOUSEKEEPING here in the Philippines. It would be my immense pleasure if you could help me the things I wanna learn more. The focal point in studying HOUSEKEEPING is Room Service yet there are other things considered learning housekeeping matters such as laundry, shoe polishing and floor cleaning. Where can I find important articles or websites about the said concern? Thank you and God bless.
Hi
Can you please send me banquets SOP ‘S
Thank u
Regards
Ramesh
Click on the copy all menu and buy our 20$ package where you will find 100 training tutorial including SOPs
Hi there, Do you have SOP for Banquet. Please mail it to me
Shadi.
hi,,there. could you please email me room service checklist sop.
and room service cleaning procedure.
I required complete In Room dining process guide and how much u charge for that material and how to buy please do the needful
veryy god iam bilal work in islamabad serena hotel
Dear Muhammad Bilal,
Thank you for the right and updated information regarding Services, It is my interest.
At the moment i’m working at Fumba Beach Lodge Zanzibar as a Front Office Manager.
Please let’s have a time to chart concerning the Tourism Idustry. Also i’m at the Tourism College studying on Hosipitality and Tourism Development.
I hope this is a starting point.
hi,
Could you send me more information about room service
Thank you
Katya from Odessa,Ukraine
that site is too interesting but i live in mongolia know i need more information for hotels and restaurant service because i learning english and i have part job i.am too busy but its okey thank you suggested some for information
it is excellent site for h/m guys.
it is good for h/m students…….. it,s helps them in study
More free knowledge for f and b require
Stop Spamming Ram Krishna. You are just wasting your time. If you want more resource then pay and join. Otherwise stop your nonsense request again and again.
Dear Hotelier Tanji,
Appreciate for your continued efforts to design multi departmental hotel service courses. I have already done my specialization in F&B Management from AH&LA years back but I need to know how an order can be placed to purchase service related videos for the training purpose. I will appreciate for an urgent reply please.
Regards
please send me updated SOP,and any updated information about room service
I’m am gonna impliment this Sop standard in my Room service.
Thank’s a lot……………………..
Hi,
I work on a project regarding room services to rental Villas. Do you think it would be pertinent to have 4 to 5 different menus/booklets to propose each service? For example one for F&B, one for Concierge, one for Spa, … Or would it be too much to get guests interest?
Thanks.
I believe there is no solid rules. It all depends on the establishment (its capacity, marketing plan, admin decision’s etc) you are working..
i need material on suggestive selling in room service, can u plz mail me such material……??
Why don’t you buy our tutorial package? CLICK HERE:
100 Hotel Management Training Tutorials Package
Hotel Management Resource Download Club
This is wonderful
hi ,
if u can pls send me the job responsibilities checklist of order taker in room service department
hi there, colud you plesase email me room service checklist, sop
thank you
jameel
from maldives
Hi there, could you please email me Room service checklist, cleaning procedures.
Banquet pre-function checklist and cleaning procedures.
regards,
I wish to get more about , the paper work and night audit job.
Tq
Tanji your all sop and other are very useful for hotelier,I need some restaurant manager sop and responsible for 5star hotel.
Thank you
ramkrishna Chhetri
Kathmandu Nepal
I guess you would find such materials in my Membership Club. Sorry for taking lots of time for initial implementation of the payment processor. In fact I am applying for Paypal and waiting for their approval to take payment and start my club. I hope you all would wait and keep supporting all the time. Thanks…
this is sop very good for me
thank you very much tanji.