Dear readers, today in this Free Hotel Management Training blog, I would like to share another exclusive Free Hotel Management Training tutorial that will be very helpful for each and every hoteliers. My today's discussion is on Social Skills needed to be a good hotelier. These are some good points which each and every hotelier should try to attain. In fact you can say that, these are some golden requirements for a Good Hotelier.

1. Right Attitude:

• Greet the guest and colleagues with a smile and maintain good positive expressions at all times.
  
• Stand upright.
  
• Hands free, not in the pockets or folded
  
• Both feet flat on the ground, not leaning.
  
• Open and positive body language and posture.
  

2. Speak Properly:

• Be tactful and courteous
  
• Maintain good humor and even tempered
  
• Maintain eye contact when addressing the guest
  
• Look and act professional
  
• Always appear confident
  
• Listen carefully and respond to guests accordingly
  
• Use the guest‟s name at least twice during conversation
  
• Ask open-ended questions to identify needs.
  
• Speak clearly and maintain a good tone of voice at all times
  
• Be specific in your explanations
  
• Consult your colleagues if any doubt arises
  

3. Maintain Eye Contact:

• Make eye contact while speaking to guest
  
• Give guest a warm and friendly welcome, “good morning, Mr. X, how may I help you”
  
• Make the guest feel comfortable and safe
  
• Refer to the guest twice by the correct title and name once known.
  
• Be discreet
  
• Establish the guest‟s needs by asking open questions
  
• Display genuine interest in what the guest is saying
  
• Give guest their time to speak. Do not hurry them up
  
• Always recommend our services to the guest
  

4. Be knowledgeable with available Services & Facilities:

• Be able to describe each product
  
• Know who is who
  
• Know the layout of the hotel
  
• Know the location, opening timings and ongoing promotions of the outlets
  
• Have a good general knowledge of events in your city
  
• Be aware of all functions and their location
  

5. Knowledge about your Locality:

• Knowledge of your city should include
  
• Location of other hotels
  
• Location of night clubs
  
• Location of restaurants in the city
  
• Location of banks
  
• Location of conference centers
  
• Location of sport facilities
  
• Location of main events happening in town
  
• Location of main shopping centers
  
• Location of specific shopping
  

This may be my last tutorial for this month. since I am busy with writing for my membership club members.You may all know that I am going to launch an Super Exclusive Hotel Management Membership Club for my readers from where you can download or Copy all exclusive Hotel Management Training Tutorials, SOP, Real life Hotel Documents used for administrative works, Checklist, Templates and many more Golden Resources. I have almost finished initial procedures with PAYPAL and hopefully from 1st September 2010 I can start taking payment. Please bear in mind that it will be a limited time offer. You can pay up to 30th September to join my club. After that the offer will be closed. So be prepared for exciting journey with me. CLICK HERE to learn more. Don't Forget to CLICK HERE to Fill Up the initial Form.

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Tagged as: Basic Tutorials, Good Hotelier