Comments on: Step by Step Guest Complaint Handling (SOP)

By: Hotelier Tanji

Hotelier Tanji — Fri, 02 Sep 2011 08:07:32 +0000

Please see here: How to Take Guest Orders in Restaurants and How to Take Food Order in Restaurant (SOP)

By: MAHESH KUMAR

MAHESH KUMAR — Thu, 01 Sep 2011 17:20:41 +0000

sir plz tell me how take order in restaurant

By: sudesh

sudesh — Sun, 10 Jul 2011 06:11:54 +0000

hi thanks i am getting right notice ,,,,,,

By: Thiri

Thiri — Wed, 27 Apr 2011 05:02:01 +0000

Dear Sir, Madam.

I’m working in a 4 star hotel in bagan. I have to handle lots of problem form guests reservation ( SOP ) and this is the best suggestion. Thank you so much for your help.

By: BHARATH

BHARATH — Thu, 14 Apr 2011 14:39:00 +0000

very very informative…..

By: manasseh yilbissa

manasseh yilbissa — Wed, 08 Dec 2010 18:20:50 +0000

pls am an operation manager with a hotel in Abuja, what are the primary role in operating in hospitality industry?

By: Hotelier Tanji

Hotelier Tanji — Mon, 18 Oct 2010 01:52:55 +0000

Dear Rivany,

Thanks for your comment. Please see here:
http://www.hospitality-school.com/exciting-offernow-buy-100-exclusive-hotel-management-training-tutorials

By: Rivany

Rivany — Mon, 18 Oct 2010 01:35:25 +0000

What an excited knowledge… I like it very much n I need them all…

By: ketut marjana

ketut marjana — Tue, 13 Jul 2010 13:53:32 +0000

thank you! it is very use- full for hospitality industry worker,
I am working at the Villa in Bali,very help- full for my field.
best regards to all tutorial

By: Prakash

Prakash — Fri, 09 Jul 2010 06:28:35 +0000

Hi ..! could you please provide me with notes for handling emegencies in hotel industry

By: Anjali Sisodia

Anjali Sisodia — Tue, 06 Apr 2010 17:42:30 +0000

Hi! could you please provide me with notes for Food & Beverage Control, Food Safety & Quality?

By: Admin

Admin — Thu, 25 Feb 2010 18:24:18 +0000

Hello Borja, This is why i want Feedback from my valuable Visitors. After getting your comment i add one more unit on my ongoing "Guest Complaint Handling Training Manual". If you really love to be skilled on handling complaints then you are welcome to read my first writing. There i Discuss many issues on Handling Guest Complaint like: Reasons of complaints, Major Types of complaints, principles,methods, Most common complaints, List of Do's & Don'ts, Signs of unhappy guests, steps to solve complaints, Verbal & Written complaint handling procedure, Tips on handling complaints in restaurant, Case studies with possible solution etc

By: Nhyl Borja

Nhyl Borja — Thu, 25 Feb 2010 04:59:48 +0000

this is very educational, but i hope you can provide us with ideas on handling complaint on a fastfood/restaurant scenario this would be a great help..

By: franklin

franklin — Sun, 21 Feb 2010 03:12:34 +0000

nice tutorial.

By: Abdullah

Abdullah — Sun, 21 Feb 2010 03:11:59 +0000

This is Abdullah. I am working in a 5 star hotel in Dubai. I have to handle lots of problems from guests and this is the best suggestion i have ever got. Thank you sir/madam for this tutorial