Dear Hoteliers and Hotel Management Students and learners, I hope you don’t forget that here in this blog I have published some tutorials under the title as “English for Hotel“.Especially for Non native English speaker I have published an important tutorial on How to Improve your English to be a Good Hotelier. Please don’t 
forget to read out those tutorial if you have difficulties in English as a hotelier.
Anyway, today we will learn some useful English expressions which are specially designed for Front Office Staffs. Previously in short I have written this tutorial “Useful Expressions used for Reservation“. It is advisable that before reading today’s Free Hotel Management Training Tutorial just go through that article.
Useful English Expression for Front Office Staffs
1. Accepting Booking:
- I can book you a room for the … (date)
- We can confirm a room for the … (date)
- It’s okay for the … (date)
2. Refusing Booking:
- Unfortunately we’re fully booked for … but … I can book you a room for the
- If there isn’t any room, we can get you on a waiting list or we can fond you a room in another hotel.
- We won’t be able to guarantee you a room for the … (date)
3. To know what your guest want:
- What kind of room would you like?
- Would you like breakfast? -When for?
- How long do you plan to stay?
- How long will you be staying?
- For how long?
- Is it just for one night?
4. To give information about your Charges:
- For … the price would be …
- A twin room costs…
- The total cost would be …
- The price includes…
- Is also included…
- There’s a 10% reduction for …
- We have a special package plan for …
- We’ll have to charge you ( price) … extra.
5. To give information about your Hotel:
- Our hotel is located near
- We’ve got…
- I’m sorry, we haven’t got
- We’re fully equipped for that.
- Would you line us to send you a brochure?
6. Asking about Payment:
- How will you be paying the bill?
- Yes, We accept
- Who’ll be paying the bill?
- You’ll have to send us
- You have to send us a deposit of
- Since the company is located in another country ,they’ll have to send us a deposit of..
- Is the company willing to cover all expenses?
7. Know about the Arrival:
- What time will you be arriving?
- Will you be arriving before(after)…
- What’s your flight number, please, in case the plane’s late?
8. Asking information about the Guest:
- Could you give me your name, please?
- Who’s the reservation for?
- Can you have me your address, please?
- What’s your address, please?
9. To know guest’s room number:
- What’s your room number?
- Were you in room X?
- Can you tell me your room number, please?
- May I have your number, please?
10: Bill Payment:
- Did you have breakfast this morning?
- Did you make any phone calls from your room?
- How many phone calls did you make?
- I’ll calculate your bill for you.
- Your bill comes to …
- The total amount is …
- Our check-out time is noon, but you used the room until 6 p.m.,I’m afraid that for late check out we charge an extra 50% of the room rate.
- Here ‘s your bill. Would you like to check it?
- Would you like to check and see if the amount is correct.
- We had to charge you for…
- That’s for the phone calls you made.
- That’s for the… you ordered from your room.
- Here’s your receipt. Cheques and credit cards
- What kind have you got?
- What kind is it (are they)?
- Have you got a bank card?
- I’m sorry. We don’t accept personal cheques.
- It is the policy of the hotel.
- Yes, we do, but since the amount exceeds. I’ll have to get the approval code.
- Yes, but you’ll have give me your name and address.
- You’ll have to show me your passport or some other form of identification.
- I do apologize, Mr. Robert the amount of your stay was not approved on your Credit card, and do you have any other card please?
- May I take a imprint of our credit card?
- I’m a afraid he isn’t in the room, would you like to leave a messanger call later?
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{ 8 comments… read them below or add one }
I’m glad to know that and Thanks for your learning .Because, this website are improved for my studying.
its really very helpful….thank a lot
I liked ur blog…would love to learn…Do send me all updates
sir its very helpful for hoteliers i am glad to read that
I am glad to know that it helps you…
nice
I would appreciate the tutor method to improve the English for front line staff
I would appreciate if you can help me on these subject:-
1. Front office Supervisor role on handling complaints (SOP)
2. Front office Supervisor role on handle VIP (SOP)
3. Front office Supervisor role on handle convention requirement.
Thank you
aida