Food & Beverage Service Rules you Must Follow
Training Video: Watch this amazing training video from YouTube Basic Food and Beverage Service Rules and Guidelines
General Service Rules
- Handle silver flatware by the handle.
- Handle clean chinaware by the edge.
- Handle glassware at the stem or base.
- Never place your thumb on the plates.
- Always carry silverware, chinaware, linen, glassware on a clean tray when approaching guest table.
- Never walk back to the kitchen empty-handed, take along dirty dishes.
- Dishes should not be stacked too high on the trays.
Meal Service Rules
- Always serve the ladies first.
- Always serve guests from the right and clear tables from the right.
- Before each course is served, remove soiled chinaware and replace with clean chinaware.
- Complimentary starter (if available) is to be served to all guests after the food order is taken.
- Chinaware and towels are to be changed throughout the meal.
- Always change ashtrays when one cigarette stub is in it.
Beverage Service Rules
- Always open wine bottles in front of the guest.
- Leave the bottle (if white wine or champagne) in the ice bucket while opening.
- Always display the label and repeat the name of the wine when presenting to guest.
- All alcoholic drinks must be served with mixers and ice on the side.
- When serving alcoholic drinks, request the guest to advise how much ice and mixer they would like.
Rules after Having Main Course
- Crumbs are to be swept away using a folded napkin on to a clean B&B plate before dessert is offered.
- Coffee and varieties of tea are to be offered when taking the dessert order.
- Cream and sugar are to be served on silver tray and placed on the table before coffee or tea is served.
- Coffee or tea must only be served in silver pots.
- Tray with dirty dishes to be removed immediately from the public area to the kitchen.
- Dirty dishes are to be cleared only after everyone at the table has finished that course.
- Checks are always to be presented in the check folder.
- Checks are to be presented to guests on demand only.
- Tables are to be reset as per table top specifications as soon as the guest departs.
- Complimentary meal-end items (if available) are to be offered when presenting the guest check.
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