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Front Office

    What If Guest Don’t Answer Wake Up Calls (SOP)

    Hotel Safety Box Procedure (SOP)

    Making Room Reservation on Telephone (SOP)

    Members of Hotel Front Office Department

    How to Handle Walk in Guests in Hotel

    Smooth Guest Check out Procedure (SOP)

    How to Introduce a Room to Your Guest (SOP)

    Ultimate Guide on Telephone Call Receiving Procedure

    Rooming a Guest (SOP)

    Collection of Guest Data on Arrival

    Answering Telephone in Hotel & Restaurant: DOs & DON’Ts

    How to Take Reservation on Phone

    Wake-up call Handling Procedure

    Proper Telephone Manner in Hotel

    Methods of Payment in Hotel

    A to Z Guest Registration Procedure (Part-3)

    Hotel Room Types

    A to Z Guest Registration Procedure (Part-2)

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