Front office or Front Desk of a hotel is the most important place. It is treated as the nerve center or brain or mirror of the hotel. The first hotel employees who come into contact with most guests when they arrive are members of the front office. These people are mostly visible and assumed mostly knowledgeable about the hotel. Guests, often in an unfamiliar situations of the hotel, want to know each and every details. It is the responsibility of the front desk agent to be knowledgeable about his hotel and surrounding areas as well to answer properly. Front office is such an important section which has to have a very effective communication with all other departments such as:
- Banquets
- Food and Beverage
- Controller
- Housekeeping
- Security
- Sales & Marketing
- Maintenance
- Human Resources Management
In this FREE Hotel Management Training Blog you will get lots of Free Training Tutorials on Front Office with good number of FREE Hotel Management SOP. Hope this Free Hotel Management training resources will help you to have depth on knowledge on hospitality field.
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{ 14 comments… read them below or add one }
Hi,
Could you kindly send me the sop of Front Office Department.
How to handle the Telephone Calls.
Regards
Dominic Savio
I’m not easily impressed. . . but that’s impressing me!
Dear , Geeting from Me & my Organisation.
I am Working as a front office manager in three Star Hotel
kindly send me Training manual For Front office & reservations
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Hi, can u kindly help me? I m in urgent need for an SOP on Tourism/ Management (Hoteliers) format. Thank u.
I am not clear
for front office job…i love this job
wish to be sent front office materials from you.
through my email adress
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I was wondering if you’d mine giving the Front office Training Tutorials download.
Your Faithfully,
Sophea
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i appreciate your tips and would like to know more about your tips or what you know or can suggest.you have really helped me thank and lord bless you.
KINDLY GIVE ME THE TIPS ON ETIQUETETS AND MANNERISMS REQUIRED FOR HOSPITALITY STAFF
You should find some tutorials on those topic. Please search here in this blog…