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Front Office Basics

December 14, 2009

Front Office or Front Desk of a hotel is the most important place. It is treated as the nerve center or brain or mirror of the hotel. The first hotel employees who come into contact with most guests when they arrive are members of the front office. These people are mostly visible and assumed mostly knowledgeable about the hotel. Guests, often in an unfamiliar situations of the hotel, want to know each and every details. It is the responsibility of the front desk agent to be knowledgeable about his hotel and surrounding areas as well to answer properly. Front office is such an important section which has to have a very effective communication with all other departments such as:

  1. Banquets
  2. Food and Beverage
  3. Controller
  4. Housekeeping
  5. Security
  6. Sales & Marketing
  7. Maintenance
  8. Human Resources Management

For more hospitality training resources especially on hotel front office visit this blog daily.

{ 16 comments… read them below or add one }

1 Rimini July 1, 2013 at 5:23 pm

Depending on the association, front agency managers might be responsible for overseeing constituents of the inn employees. Supervisory duties, according to The Job Fool, can encompass arranging of personnel to rendezvous customer demand, designing and assigning work. Nice post.


2 DOMINIC SAVIO September 23, 2011 at 2:28 pm


Could you kindly send me the sop of Front Office Department.

How to handle the Telephone Calls.


Dominic Savio


3 Barnz September 9, 2012 at 8:27 pm

There are several SOP in F.O department it depends on what particular section you are assigned.


4 Tisha July 11, 2011 at 4:52 pm

I’m not easily impressed. . . but that’s impressing me! 🙂


5 darvesh petwal December 7, 2010 at 7:33 pm

Dear , Geeting from Me & my Organisation.
I am Working as a front office manager in three Star Hotel
kindly send me Training manual For Front office & reservations


6 Hotelier Tanji December 7, 2010 at 9:37 pm

Dear You need to Buy my resources…

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7 Hilary December 2, 2010 at 2:08 pm

Hi, can u kindly help me? I m in urgent need for an SOP on Tourism/ Management (Hoteliers) format. Thank u.


8 Hotelier Tanji December 2, 2010 at 11:09 pm

I am not clear


9 JIT CHOWDHURY November 13, 2010 at 1:16 pm

for front office job…i love this job


10 Issah Jamally October 6, 2010 at 4:46 am

wish to be sent front office materials from you.
through my email adress


11 Hotelier Tanji October 6, 2010 at 8:09 am

You can easily Download or Copy all these materials from this blog. CLICK HERE for more information..


12 Sophea Sok August 16, 2010 at 7:28 pm

I was wondering if you’d mine giving the Front office Training Tutorials download.

Your Faithfully,


13 Hotelier Tanji August 16, 2010 at 7:52 pm

Please CLICK HERE. Join my Membership Club and Enjoy All my Resources. I hope the offer will be launched from 1st September 2010 up to 31 October.


14 lilibeth September 29, 2010 at 6:56 pm

i appreciate your tips and would like to know more about your tips or what you know or can suggest.you have really helped me thank and lord bless you.


15 Thariq hussain May 25, 2010 at 12:49 pm



16 Hotelier Tanji August 16, 2010 at 7:54 pm

You should find some tutorials on those topic. Please search here in this blog…


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