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Hotel Front Office Equipment

July 3, 2011

Today, you will learn about some equipment used in front office of a hotel. Most of these equipment are common in all hotels.

Training Video:

Click here to watch Hotel Front Office, Reception, Lobby Equipment List

  • Adding Machine/Calculator: Minimum of one adding machine for every two Service Associates. Minimum of one printing calculator.
  • Arrival Bucket: This bucket is located adjacent to the registration area and holds the ore-registration envelope for guests due to arrive today. Dividers, similar to folio bucket, are placed inside in alphabetical order.
  • Cash Drawer: Two cash drawers per Service Associate’s position.
  • Credit Card: Imprinter One for each Service Associate’s position.
  • Folio Printers: These are laser printers dedicated to print guest folios and with multipurpose trays attached to print system generated paid-out and foreign exchange vouchers.
  • Guest Safety Deposit Box: Safety deposit boxes of varying sizes are located in or adjacent to the front office area. These boxes are for guest use only and are controlled by the Service Associates – Front Desk. Each box has its own key but cannot be opened unless the Service Associate’s guard key is used at the same time. The boxes are controlled through the use of the guest safety deposit box signature card on file.
  • Key Encoder: Key card issuing machine which should be interfaced with the Fidelio/Opera system (PMS).
  • Postage Scale: This scale is located in the Concierge area and is used to determine the postage required for letters and small packages which a guest or the hotel wishes to mail.
  • Registration Card-Buckets: These buckets are used to store in-house guests’ registration cards, supporting documents and credit cards imprints. Each room number to be identified on a thin, plastic divider and placed inside.
  • Time Stamp: This machine is used to stamp the time and date on all mails, handwritten messages which come to or are used by the Front Desk. There should be a minimum of 1 per Front Desk.

{ 14 comments… read them below or add one }

1 Ratul Daimari November 24, 2016 at 3:07 pm

I was making report on training i have done in 5*hotel and to compete it i was requiring some help.
wow i really surprised to browse it. and i completely done my report


2 Hotelier Tanji November 26, 2016 at 1:00 am

Nice to know that you have found our article helpful. Keep vising this blog regularly.


3 ganesh August 18, 2016 at 4:18 pm

helpful topic !!!!! great keep it up !!!


4 tokunbo oyewole March 26, 2016 at 2:36 am

you guyz are doing great


5 Hotelier Tanji March 28, 2016 at 8:35 pm

Thanks. Keep visiting this blog at least once in a week.


6 Adamma constance September 23, 2015 at 3:56 am

Thanks a lot, it really helped me


7 Fu Longfei August 4, 2015 at 9:27 pm

could you tell me about its’ branch name


8 ananya January 29, 2013 at 8:19 pm

thnk u very much…it helps me alot..


9 suman basnet December 15, 2012 at 5:32 am

your notes is being a great milestone for my career as a hotelier. thank you


10 Azuera Pawanchek May 21, 2012 at 3:31 pm

Dear Sir/Madam,
I have been working in the Hotel industry for over 15 years and yet ‘browsing’ through your web makes me realized that they are many more to learn
Thank you for all the ‘information’ provided


11 ilyn March 3, 2012 at 8:49 am

Thank U…it’s a big help 4 our thesis,,


12 fahad zafar November 15, 2011 at 4:32 pm

m intrestng for front offfice course


13 Rakesh October 3, 2011 at 11:49 am

Its very helpful both for proffessional as well as student of hotel managements school,
here every topic has been explained

Keep it up

Rakesh Khartu


14 mahendra singh bhatnagar July 8, 2011 at 12:13 pm

it is very nice to go through yr all course which is very important for a hotelier and useful for further development .thanks and regards



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