Front Office Basics

Front Office or Front Desk of a hotel is the most important place. It is treated as the nerve center or brain or mirror of the hotel. The first hotel employees who come into contact with most guests when they arrive are members of the front office. These people are mostly visible and assumed mostly knowledgeable about the hotel. Guests, often in an unfamiliar situations of the hotel, want to know each and every details. It is the responsibility of the front desk agent to be knowledgeable about his hotel and surrounding areas as well to answer properly. Front office is such an important section which has to have a very effective communication with all other departments such as:

  1. Banquets
  2. Food and Beverage
  3. Controller
  4. Housekeeping
  5. Security
  6. Sales & Marketing
  7. Maintenance
  8. Human Resources Management

For more hospitality training resources especially on hotel front office visit this blog daily.


  1. Depending on the association, front agency managers might be responsible for overseeing constituents of the inn employees. Supervisory duties, according to The Job Fool, can encompass arranging of personnel to rendezvous customer demand, designing and assigning work. Nice post.

  2. Dear , Geeting from Me & my Organisation.
    I am Working as a front office manager in three Star Hotel
    kindly send me Training manual For Front office & reservations


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