Highly Recommended: Now you can watch exclusive Hotel & Restaurant Management Training Videos from our official YouTube Channel. Just click HEREto subscribe and watch.

Service Preparation for Busy Restaurant

May 7, 2010

Before allowing guest to enter into your restaurant and enjoy your service, you should prepare yourself first. If you don’t organize yourself properly before starting your daily operation, then there is high chance you can’t give desired service. Here are some key check lists which you should consider before opening a restaurant for guest.

1: Punctuality:

All restaurant staff must be punctual. They should be present on time, at the restaurant 10 minutes before commencement of duty.

2: Ready for the assigned job:

  • Check your uniform and appearance according to the hotel grooming standard. Read this tutorial: Proper Uniform of a Waiter in Hotel or Restaurant
  • Always give deep attention on your hygiene and grooming.
  • Must have note book, pen and cigarette lighter.
  • You must not have any of your personal items with you (except locker’s key, meal card and I/D card).
  • In some restaurant, you are not allowed to keep more than a limited amount of money in your pocket during service.

3: Prepare the briefing:

  • If you are captain or restaurant manager then prepare the briefing. Collect all information needed and write them down on the notice board (example: daily specials, occupancy, functions, promotions, etc).
  • Ask for feedback, write down their comments and follow up if necessary.
  • Check the appearance and grooming of your subordinates.
  • On the other hand, as a member of the team, it is your utmost duty to present in the briefing on time with proper uniform.
  • Listen with full attention and don’t hesitate to ask if you are not clear about some points.
  • Never gossip with your colleagues while briefing going on.
  • Brief staff regarding functions and events (their requirements and procedures).
  • Brief staff regarding V.I.P guests list.
  • Brief staff regarding table reservations.
  • Brief staff regarding daily specials, seasonal items and other food promotions (how they are prepared, served and etc.).
  • Brief staff regarding out of stock items.
  • Brief staff regarding hotel occupancy levels and anticipated trends (expected covers, revenue, average check).
  • Brief staff regarding hotel activities and other info.
  • Brief staff regarding up selling activities and delighting the customer.

5: Briefing Guideline:

  • A service briefing should be conducted at the beginning of every shift. And if necessary at the end of a shift.
  • Use the attached checklist to conduct your briefing.
  • Don’t make the session too much boring, make it enjoyable and show respect on your colleague’s comment.

6: Opening Restaurant & Checking Check list:

  • Pick up keys from the Security  Department, open the door & turn on the light.
  • Make the environment fresh. Let the fresh air come and remove dampness.

7: Checking Cleanliness:

  • Table set-up includes flower, glasses, cutleries, chinaware, napkin, ashtray, salt and pepper shaker.
  • Exchange the dirty linens at the Housekeeping’s linen room based on a trolley exchange system “one for one ”.

8: Setting the Table:

  • Lay table setting according to table top standard.
  • All table setting has to be completed before the outlet closes for the day before the next shift starts the following day.
  • All table settings must be collected from the Stewarding dish washing area the same night for the next morning staff to clean.

9: Opening the Bar:

  • Clean the bar counter with a  cleaning cloth.
  • Check bar inventory and fill in the opening stock column in the inventory file.
  • Pick up all requested items from the Food and Beverage store room.
  • Fill ice in the clean ice bin.
  • Prepare standard beverage garnish includes lemon wedge, slice lemon ring, parsley and salt.

10: Open the restaurant:

  • After careful checking, open the restaurant for guests.
  • Follow same briefing guideline on each shifts.

{ 12 comments… read them below or add one }

1 Noersal Samad July 19, 2018 at 12:01 am

Greetings from Indonesia,

Do you offer affiliate or reseller programs with certain commission?

I am a retired event & tourism business management lecturer and one of the founding fathers of Trisakti Tourism Institute in Jakarta.

Best regards,

Drs. Noersal Samad, MA (UI)

81 years young.

Trisakti Tourism Institute


2 Hotelier Tanji July 19, 2018 at 4:56 pm

No sorry, sir.


3 Nisar June 28, 2018 at 1:10 am

The purpose of this letter is to inquire into the possibility of getting the right information about the products being offered by the Hospitality School. We are planning to open a small hotel shortly and going through sundry hotel sites, I found yours most appropriate and so enticing. Appreciate if you kindly let me know how much we need to pay for the entire stuff being offered. Do you offer any discount on the purchase of bulk materials.
Have a good day


4 Hotelier Tanji June 28, 2018 at 1:57 pm

Thanks for your comment. PLease check your inbox


5 ismail magful October 7, 2012 at 7:13 am

Dear Admin, please inbox me the price and how to buy Tutorial Ebook especially in F&B.Service Training, I need asap.



6 Hotelier Tanji February 4, 2013 at 10:03 am

check your inbox


7 Collette saunders November 12, 2011 at 3:34 am

I would love to b a better restaurant Manager and ready my self for promoton to food and beverage manager.


8 norma May 18, 2010 at 3:59 am

how do I obtain a copy of your Ebook?


9 Admin May 18, 2010 at 10:14 am

Thank you very much for your interest. Hopefully i could finish writing by this month and you can Purchase that in the next month by Credit Card through Secured Paypal System. The book will be visible on the homepage so don’t worry.


10 GATHURU May 14, 2010 at 12:31 am

how soon and where do get the printed e-books?


11 Admin May 14, 2010 at 12:39 am

Dear Gathuru, I am very sorry to say that there is no chance for Printed Version of my First Ebook “Hotel Job Solution-ULTIMATE Career Guide for Hospitality Job Seekers”. The book will be digital that is called Ebook in pdf format which you can save and read in your computer and you can make print out if you wish. Hopefully i can concise it as not more then 150 Page. Thanks a lot for your interest. Have a nice day…


12 Chris July 20, 2010 at 10:46 pm

Dear Concern,
I have still not received the eBook & iam eagerly waiting for the same please send ASAP
Best Regards


Leave a Comment