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Proper Telephone Manner in Hotel

January 4, 2010

Telephone plays a very important role in hotel industry. Generally people outside from hotel calls for reservation or booking or change of schedule or passing message knowing information or talking to any guest. In all the cases the person who will receive the phone has to consider some basic telephone manner. Also if you are a front desk agent then you have to know some telephonic spelling codes used globally to write proper spelling of a guest. So if you are a non-English or even an English speaker you should know some well known telephone manners.


Tips for using telephone in Hotel

Let the caller know who you are and from where you are talking by let him know your name, your department name, designation you are holding etc.

  1. Use some common phrases over telephone.
  2. If you have to receive phone call frequently then you must have to have some essential materials like telephone guide, essential number and price list of your hotel, notepad, pen, pencil, eraser etc.
  3. Try not to make the conversation lengthy, make it short and be specific.
  4. If possible try to ask some questions to know what guest want to inform that will ensure your sincerity to guest.
  5. As over telephone no one can see each other so set your voice tone in a friendly manner.
  6. You must not engage with other work like eating, drinking or writing while talking to guest because that could be an obstacle.
  7. Remember and must use globally used common telephonic spelling codes.

Globally used common telephonic spelling codes

  • A for     Alpha
  • B for     Beta/Bravo
  • C for     Charlie
  • D for     Delta
  • E for     Echo
  • F for     Foxtrot
  • G for     Golf
  • H for     Hotel
  • I for     India
  • J for     Juliet
  • K for     Kilo
  • L for     Lima
  • M for     Mike
  • N for     November
  • O for     Oscar
  • P for     Papa
  • Q for     Quebec
  • R for     Romeo
  • S for     Sierra
  • T for     Tango
  • U for     Uniform
  • V for     Victor
  • W for     Whisky
  • X for     X-ray
  • Y for     Yankee
  • Z for     Zulu

{ 15 comments… read them below or add one }

1 pramod kumar September 2, 2017 at 7:57 am

I have no hotel management degree,but may be this course help me alot in my training .

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2 Hotelier Tanji September 9, 2017 at 8:29 pm

Nice to know that Mr. Pramod Kumar. Keep visiting our website regularly.

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3 white gold rings ernest jones April 14, 2015 at 2:34 pm

Ultimately, I guess my point is, that not all of the
rules will apply all of the time.

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4 Shadrack Wawire May 10, 2012 at 5:01 pm

Dear Tanji,
This is very informative and i believe it is going to help us polish up and better our communication skills.
Keep it up

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5 ogundele temidayo felix February 7, 2012 at 9:46 pm

nice and good site please keep it up. it help me out in my assignment

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6 Adewunmi bello February 4, 2012 at 10:48 am

This is a wonderful and a helpful article. Have just been able to attend to my assignment through this article. As an hotelier, i rate this article ten over ten.

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7 Wilfred October 21, 2010 at 5:11 pm

WONDERFUL
This is very good for me…..
many thank

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8 prashant kumar pv September 12, 2010 at 6:11 pm

how to motivate the staffs need some tips .kindly send through mail

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9 satya hotelier88 June 23, 2010 at 12:09 am

It’s good for every hotelier for improving communication & become good hotelier as well.

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10 elnino May 29, 2010 at 12:41 pm

it’s so helpfull i wish you always update this site and give us room to share a problem in hotel operational..
best regards
elnino

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11 Admin May 30, 2010 at 10:06 pm

Thanks

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12 ASHOK K AGRAWAL May 11, 2010 at 4:29 pm

It is a wonder effort to help the trainers and nnew entrants to the industry. I hope e-books and videos will be available soon for sharing the knowledge. Keep going !!!

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13 Admin May 12, 2010 at 2:41 am

Thanks you Very Much Mr. Ashok..Keep in touch

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14 Silvia Ruth April 6, 2010 at 7:22 am

This web side is wonderful!
Thanks for helping us in order to be better and better!
Good luck!
Be always sucess!
God bless you too!

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15 Admin April 6, 2010 at 2:18 pm

Dear Ruth,

Thanks a lot for your nice Words. All i hope you will keep commenting more and more and invite your friends to visit this blog. Thanks.

Tanji

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