In hotel industry it has been told that “Guest is always the king”. It does not make any sense that in which department you work or what position you hold, if you are an hotelier then you have to be very much formal and friendly. People from any department who talk to guest need to know some basic polite expressions techniques while they are talking. This politeness should be come from his behavior, gesture, posture and most importantly from his language he uses. Here we have quoted some basic polite expressions that every hotelier needs to know and use.
|If you want to Thank|
These are some polite phrases and responses you may use to give thank expression. On the other hand, if you do any mistake or guest come to you with any complain then here are some phrases you should consider to use:
If you want to Apology or Have Complaint
If you want to ask questions politely then use some words like May, should, would, could etc.
- Would you like to have a cup of tea, sir?
- Could you possibly spell your last name?
- May I have your passport please?
- Could you possible talk to our sales manager?
- Should I call for a taxi for you?
Hopefully this lesson will help you to deal with guest more politely. Remember “Guest is Always Right”.
Click Here to Watch Our Free Video on Polite English Phrases or Expressions used in Hotel or Restaurant