Today we will learn some common conversational English used in hotel or restaurant, mainly in front desk or lobby area. If you are non native English speaker then you should find these useful to talk to your guests.

  • Good morning/afternoon/evening, Reception/ Information, —speaking. May I help you?
  • Good morning/afternoon/evening, sir/madam. Welcome to our hotel.
  • How may I help you?
  • Have you made a reservation in our hotel?
  • May I help have your name please? How do you spell that?
  • Would you please spell it for me?
  • One moment please, Mr. X. Will you please register?
  • Would you please fill in the registration form?
  • Kindly sign your name on this card please.
  • Here is the pen. Mr. X.
  • May I look at your passport for a moment, please. Mr. X.
  • The daily rate for the room is FEC—plus 10%surcharge, altogether the rate is —per room per night.
  • To express your check out, may I have your credit card to have an imprint please, Mr.
  • Thank you, here is your credit card and you will only need to sign your name when you check out.
  • Mr. X, we have a lovely room for you on the floor, room no. —facing the pool/river. I am sure you will find everything to your satisfaction.
  • By the way, may I know where your next destination is so that we can forward your reservation to the Holiday Inn there?
  • Here is your “welcome Booklet” where you will only find a lot of useful information.
  • Mr.X , my colleague will take care of your luggage and show you up to the room.
  • You may leave/drop your room key at the Information desk when you go out and pick it up / collect it afterwards.
  • Here is the key to room—, Take Mr, X up to the room, please.
  • If you need anything, please call us anytime and we will be glad to be of service, I hope you enjoy your stay in our hotel.
  • My name is Y, Please call me anytime and I’ll be glad to be of service. Enjoy your stay with us.
  • What type of room would you prefer?
  • How long are you going to stay with us?
  • Let me check if we have a room available.
  • I am sorry, sir/madam. We can accommodate you for ——, nights only at this moment, but we Eli put you on our top priority waiting list for the rest of dates and keep you informed.
  • May I know if you are paying in cash or by credit card?
  • Will you settle your bill by traveler’s cheque?
  • It is our hotel policy that we need a deposit in advance. Mr X, Would you mind going to the Cashier counter please.
  • One moment please, I’ll see if he is registered.
  • You may call him on the house phone. It’s over there behind the pillar.
  • Could you wait a few minutes? I’ll have the bellman page him.
  • I’m sorry, I didn’t make it clear.
  • Would you mind going/stepping over to the ——desk at the end of the counter?
  • We are looking forward to seeing you again soon.
  • Certainly, you may leave a message.
  • One moment please. Sorry to keep you waiting. Go ahead please.
  • Would you mind repeating that please.
  • I am afraid there is no message for you at the moment.
  • May I know how long you would like to extend your stay in our hotel?
  • May I be of assistance?
  • Are you being served?
  • I’ll send/have somebody to attend to you in a minute.
  • I am sorry I don’t understand, I’ll get my super for you right away.
  • Mr. X, for your protection, this is the only key available.
  • I will make sure that the other clerks are informed of your new location and that all message or calls will be forwarded to you.

5 COMMENTS

  1. I do love this website because I have learned a lots from this website.
    I would like to say thank you. And I hope that you will give me more information in this field.

  2. Hello …… ur blog is really a learning process what I think …. but when u will publish ur Ebook? Im eagerly waiting 4 that… thanks
    Im doing Diploma in Hotel Management
    Dhaka, Bangladesh

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