Learn about how to settle guest bill in restaurant. There are few methods which we will discuss below:
- Guest calls for bill.
- Waiter goes to the cashier and instructs him to total the check by the table number.
- Cashier calculates and totals the guest check including service charge and hands the check to the waiter.
- Waiter double checks the bill and places it in the check folder.
- Waiter approaches the table and stands straight to the right of the guest and presents the bill in the folder.
- Waiter waits for the guest to examine the guest check.
When Guest Pay in Cash:
- Verify the cash tendered by the guest.
- Waiter takes bill and cash to the cashier.
- Cashier returns any change due (to the guest) with the receipt to the waiter.
- Waiter verifies the change returned by the cashier.
- Waiter gets authorized signature form Manager or his assistant (If applicable)
- Waiter returns change, receipt to the guest.
When Guest Pay by Credit Card:
- Request the guest to sign to the check and obtains the credit card.
- Waiter takes credit card and signed check to the cashier.
- Cashier checks the credit card for expiration date.
- Cashier obtains approval code.
- Cashier imprints credit card on respective voucher and the guest check.
- Cashier lists the amount on the guest check on the credit card voucher and also the guest check number.
- Cashier returns guest check, credit card and voucher to the waiter.
- Waiter presents guest check, credit card and voucher to the guest, requesting his signature on the credit card voucher.
- Waiter discreetly checks the guest’s signature against the signature on the back of the credit card.
- Waiter returns the credit card to the guest.
- Waiter gives the guest copy of the signed credit card voucher to the guest.
When Guest want to charge to guest room :
- If guest wants to pay with his room charge, then politely requests the guest to write the room number and name in the apace provided on the check.
- Request the guest to sign the check on the line provided.
- Verify the check of its legibility and returns the check to the cashier.
- Obtain verification of guest’s name and room number by requesting the guest for his/her room key and checks it with cashier against house list.
Topics Covered in this Guide