Dialogue: Guest Check Out

Scene: Mr. Robert (R) comes to front desk for settling his account. He will check out now so he pays his bill. Front desk agent (F) finishes checking out procedure.

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Hotel Front Office Dialogue-Guest Check Out

F: Good morning, sir. Can i help you?

R: Yes please. I would like to check out today.

F: Ok sir. hmm..May i ask your name and room number, sir?

R: I am Henry Robert and i am from room no 812.

F: Wait a minute sir. Yes, Mr Robert. You are from room no 812 and you would like to check out today. Right?

R: Yes.

F: Sir, have you used any of our service today?

R: No. Not at all.

F: Hmmm..OK sir. Here is your bill now. For 5 nights you have been charged for 500 $ 100 $ for each night and other cost is for laundry and room service you made during this time. In total your bill is 612$.

R: Let me check my bill please.

F: Sure sir. No problem. Take your time.

R: OK. I guess everything is OK. Now, i like to pay by credit card. Any problem?

F: Not at all. May i have your card, please?

R: Here it is.

F: Please sign your name here, sir.

R: OK. One more thing. I will leave the room now but one of my friend will come at 3 p.m. Can i wait for him in your lobby?

F: No problem at all sir.

R: Thanks.

F: You are welcome sir. Have a nice day.

Training Video:

You can listen to the whole conversation in this video. Click here: Hotel English Dialogue: Guest Checkout Conversation at Hotel

5 COMMENTS

  1. In addition to Reshma’s comment, please correct this sentence – Please sing your name, sir.

    A new person into hotel industry might catch it and implement it…

    Else it is good for trainers for role plays.

    Thnaks,

    Anil Dogra

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