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Etiquette and Manners of a True Hotelier (Part-3)

June 20, 2011


This is the last part of Etiquette & Manner of a True Hotelier series. Throughout this series of free hotel management training tutorials, we have shared tons of tips and techniques for hoteliers on Etiquette and Manner. We hope these guidelines will help you all to be good and true hoteliers. Those who missed first 2 part of this series must check these out-

Courtesy Among Colleagues:

  • While communicating with your colleagues, do not point your finger towards any guest. Use cover numbers to inform who has ordered for what.
  • Do not use abusive language with your colleagues.
  • Speak politely while ordering food, calling for pick up etc.
  • Be aware of your conversation over the phone. Guests may be watching or hearing you.

>>>Never shout into the telephone.
>>>Do not have long conversations over the phone, while a guest is waiting.
>>>Do not entertain personal calls while at work.

  • When a guest requires assistance, do so regardless of whether it is your job.
  • Discussions between employees should not occur in front of the guest and must be minimum during service hours.
  • Do not congregate in clusters or groups (3 is a crowd).
  • Do not use vernacular language. Only communicate in English as that is the internationally accepted language.
  • Communicate with team members to provide excellent service.
  • Do not make colleagues a victim if your mood swings or bad attitude. This is easily visible to the guest.
  • Do not embarrass any of your colleagues by putting them down or addressing rudely in front of the guest, as this is intolerable.
  • Use standard polite phrases while addressing your colleagues also.
  • Never shout at your colleagues in the restaurant or the back area.

The Ten Most Common Etiquette Blunders:

  1. Inappropriate Language.
  2. Disregard for other’s time.
  3. Inappropriate dress and grooming.
  4. Misuse of the telephone.
  5. Failure to greet someone appropriately.
  6. Poor listening skills.
  7. Disregard of shared property and other’s space.
  8. Embarrassing others.
  9. Poor table manners.
  10. Inappropriate or inconsistent recognition of people.

{ 6 comments… read them below or add one }

1 Tulika Saloi July 27, 2013 at 5:27 pm

really a get a good experience through it…….

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2 sanjaya February 28, 2012 at 11:08 pm

its really helpful to the learners. Nicely written. I highly apperciate the dedication towards it.

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3 poonam yadav August 5, 2011 at 9:55 pm

yes , its work m also a hoteiler… n i can fel it .. guys n girls trust me …. its rely work … try to get into in ur habits…..

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4 sandeep singh August 26, 2011 at 9:21 am

thanks for ur comments, i am now a fresher but after getting through ur view i also think it is absoulitily right from today onwards i also utilised it in my daily life to built myself a good hotelieour in furture one second more thanks to u for such a good comments hope u will cont… to express such articles in future ( sandeep singh)

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5 david July 31, 2011 at 3:07 pm

good hotelier

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6 elfrida sifuma June 24, 2011 at 1:20 pm

i love this big up

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