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Etiquette and Manners of a True Hotelier (Part-3)
Basic Tutorials
June 20, 2011
Turndown Service Procedure (SOP)
Housekeeping
January 23, 2011
Step by Step Guest Registration at Front Desk (Must Read)
Front Office
January 13, 2011
Making Room Reservation on Telephone (SOP)
Front Office
October 6, 2010
Settling Credit Card Payment (SOP)
F & B Service
April 27, 2010
How to Take Food Order in Restaurant (SOP)
F & B Service
March 10, 2010
Step by Step Guest Complaint Handling (SOP)
Handling Guest Complaints
February 20, 2010
