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Training Manual
200 Hotel Management Training Tutorials
F & B Service Training Manual with 225 SOP
Hotel Front Office Training Manual
Hotel Housekeeping Training Manual with 150 SOP
Encyclopedia of Hotel Management Terminology
Hotel & Restaurant Job Training Guide
Secrets of Successful Guest Complaint Handling in Hotel & Restaurant
Hotel Room Service Training Manual
English for Hotel & Restaurant Workers
Waiter & Waitress Training Manual
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5 Weeks F & B Service Course
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225 Food & Beverage Service Power Point Presentation Collection
231 Hotel Front Office Power Point Presentations
150 Hotel Housekeeping Power Point Presentation Collection
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Basic Tutorials
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Different Types of Hotel Rooms
Different Types of Hotel Rooms – The Ultimate Guide
How to Handle Medical Emergencies in Hotel
Importance of First Guest Contact
Sources of Hotel Guest Reservation
Reservation & Cancellation Code Used in Hotel
Night Audit in Hotels
Concierge Service in Hotel
Overbooking in Hotel
Typical Telephone Requests by Guests
Hotel Front Office Equipment
Hotel Guest Preference Procedure
Step by Step Guest Registration at Front Desk (Must Read)
What If Guest Don’t Answer Wake Up Calls (SOP)
Hotel Safety Box Procedure (SOP)
Making Room Reservation on Telephone (SOP)
Members of Hotel Front Office Department
How to Handle Walk in Guests in Hotel
Smooth Guest Check out Procedure (SOP)
How to Introduce a Room to Your Guest (SOP)
Ultimate Guide on Telephone Call Receiving Procedure
Rooming a Guest (SOP)
Collection of Guest Data on Arrival
Answering Telephone in Hotel & Restaurant: DOs & DON’Ts
How to Take Reservation on Phone
Wake-up call Handling Procedure
Proper Telephone Manner in Hotel
Methods of Payment in Hotel
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